Terms & Conditions

TERMS AND CONDITIONS

 

Terms and Conditions for ShaneToddGifts.co.uk / Shane Todd Direct Limited

These terms and conditions were last updated on 01/04/17. Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. “We” or “Our” means Shane Todd Gifts / Shane Todd Direct Limited. “You” or “your” means the person accessing, using or ordering from our website over the Internet.

Goods are supplied by third party companies directly to you and the contract of sale then exists between you and Shane Todd Gifts / Shane Todd Direct Limited These terms and conditions cover all sales made through this website.

 

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
Website access
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
Website uptime
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
Disclaimer
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

All our gifts containing alcohol  are shipped by a partner company who is fully licensed to sell alcohol.

We cannot sell alcoholic products to anyone under 18. For this reason, we may refuse an order or refuse to make a delivery at our discretion. By placing an order you confirm that both you and the person the order is to be delivered to, are aged 18 years or over.


Returns Policy

We offer a simple No Quibble 30 Day Money Back Guarantee.

If any item is not what you required then just notify us by email/telephone (stating reason for return) within 30 days of receipt.

If goods are returned within 7 working days of receipt we will issue a full refund including postage and packaging, or an exchange. After 7 working days we will refund the cost of the order minus the postage and packaging charge paid. The costs of returning goods will be paid by you.

The consumer has a duty of care for the products during the cancellation period in order for a refund to be given.

Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be actioned. This postage cost is not reimbursed (unless item is damaged/faulty).

Damaged/Faulty Goods

Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 7 days and arrange to post them back to us.

We will reimburse you these extra postage costs. If you do not inform us within 7 days, then we will have no liability for items said to be damaged/faulty on delivery.

Exclusions
Earrings and Body Jewellery    No refunds/exchanges are available on earrings or body jewellery for hygiene reasons.

Personalised Items   There will also be no refunds for personalised items unless a mistake has been made by us. Please refer toThe Consumer Protection (Distance Selling) Regulations 2000 - Exceptions to the right to cancel

Wedding Favors and Placecard Holders - All items in these categories are also exempt from our 30 Day Money Back Guarantee. all goods must be returned (Proof of postage will be required) within  5 working days if not suitable. (amended 13/04/2017)

When returning goods please provide the details as set out below.

Please include:
Order Number
Name and Address
Reason for return
This returns policy does not affect your statutory rights.

Refunds
Refunds will be made within 30 days of a refund being agreed.

Colour Disclaimer

Due to the limitations of desktop scanners and the relative inconsistencies of various display monitors, the colours you see on your screen may not be a totally accurate reproduction of the actual product. We strive to make our colours as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. Please be aware that if colour is important to you, your order is placed at your own risk. 

Disclaimer 

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. 

The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website. 


Lead Times

Remember your order is been personalised this takes time, All of our orders are important to us and each and every order we process is dealt with equal importance.

We aim to dispatch all orders within within 3-5 working days (Mon to Fri exc Bank Holidays) although this may increase around peak periods like Christmas.

For some personialsed Ceramic goods due to the Manufacturing Process please allow up to 10 working days for the dispatch of your order.


Although we endeavour to despatch all orders by the above lead times, these may be affected due to circumstances beyond our reasonable control.

Delivery will be made as soon as possible and usually within 28 days of receipt of your order.


Orders are delivered Monday to Saturday inclusive.

We offer no guarantee that your order will be received by a stated date or time.

Colour and design of presentaion boxes may vary as from images shown especially at peak periods

Non Delivered Goods

If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.

We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.

All Claims for NON-DELIVERY must be made within 30 days of the orginal purchase date.

We will not refund or replace any order that is lost in any delievry network due to you the customer supplying an incomplete or poor address.

Order Cancellation 

If your order is at a stage that it can be cancelled a charge of £2.95 to cover administration cost's will be payable. If your item/order as been sent to production we are unable to cancel any order at this point.

Free Delivery Offer - (Added 14/01/2017) 

 Items showing the FREE Delivery Icon Will be Dispatched Using our Standard RM48 Service
 
(Should an order be returned as non collected/delivered by our carrier a redelivery charge will need to be paid for your order to be redispatched)

£5.00 Vouchers - (Added 14/01/2017) 

 

Items with a £5.00 Voucher Icon, If purchased you will receive a £5.00 discount code for use against a future purchase from ShaneToddGifts.co.uk (Valid for 6 months from the date of purchase). Discount codes will be sent to the email address supplied at the time the order was been placed. Voucher Codes will be sent out within 28 days from the date of purchase. if a order is cancelled or refunded for any reason the voucher code will no longer be valid.

  • There can be only one voucher per order or per shopping cart purchase.
  • Vouchers are non-refundable and cannot be exchanged for cash
  • This gift voucher is only good for a single transaction; any remaining amount is not exchangeable with cash or another voucher and will be automatically forfeited.
  • Any additional cost exceeding the value of this voucher will be paid by the redeemer.
  • This gift voucher will not be replaced when lost, damaged or stolen.
  • In the event of any dispute, the decision of Shane Todd Direct / Shane Todd Gifts is final.
  • Shane Todd Direct / Shane Todd Gifts reserves the right to  discontinue a voucher and amend these terms and conditions without prior notice.
Warning: please double check your personalisation as how it appears here will be how it appears on the product, including spacing and punctuation. Please do not include accents and special symbols as some of our processes will not allow this. This includes accents above and below the alphabetical or numerical text.