Remember your order is been personalised this takes time, All of our orders are important to us and each and every order we process is dealt with equal importance.
We aim to dispatch all orders within 3-5 working days (Mon to Fri exc Bank Holidays) although this may increase around peak periods like Christmas.
(Unless otherwise stated on the item page)
For some personalised Ceramic goods due to the Manufacturing Process please allow up to 10 working days for the dispatch of your order.
Although we endeavour to dispatch all orders by the above lead times, these may be affected due to circumstances beyond our reasonable control.
NON Personalised Goods E.g Fragrances etc
We aim to dispatch within 24 - 48 hours
Orders are delivered Monday to Saturday inclusive.
Shipping is charged by price with price's starting from £3.49 per order
£3.49 2nd Class
£4.99 1st Class
£5.99 Tracked Delivery
All orders placed are dispatched as per the lead times as stated above
Orders received after 11:59am will be treated as being received the following day.
*We do not Guarantee delivery of any order by requested dates
Non Delivered Goods
If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.
We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.
Please Note: Refunds will not be given against missing parcels, in all events we will issue an immediate reprint of your order.